The terms of use are addressed to every person who accesses any page of the website. Your use of the website indicates that you accept its terms of use.

Limitation of Use

This website belongs to the sole proprietorship company with the name “IXION ENERGY SOLE PROVISIONAL COMPANY” and the distinguishing title “IXION S.M.S.A.”. Users are not permitted to copy (download), reproduce, distribute, distribute, share, sell, publish and circulate in any way material from this website, except for personal, non-profit use, provided that intellectual property rights are not affected that protect it. The graphics and images displayed on the website are protected by copyright (@copyright) and may not be reproduced in any way without the written consent of the respective owner. Modification of the material or use for other purposes is criminally prosecuted.


This website contains references to other websites (links), made by other individuals and organizations. These links are provided for the convenience of users. Our page is not responsible for any incorrect information or omission contained in these pages as well as for any damage resulting from their use. We disclaim any responsibility for the content of these references, which the user accesses at his own risk.

Personal Data Protection

Basic Definitions of Personal Data

  • Personal Data: any information concerning an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, an identity number, location data, an online identifier or one or more factors specific to the physical, physical, genetic, psychological, economic, cultural or social identity of the natural person in question.
  • Personal Data: any information concerning an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, an identity number, location data, an online identifier or one or more factors specific to the physical, physical, genetic, psychological, economic, cultural or social identity of the natural person in question.
  • Subject: the subject of the personal data is any natural person connected by virtue of one or more properties to IXION S.M.S.A. (e.g. active customer, inactive customer, potential customer, user, partner, supplier, or some combination of the previous properties) and whose personal data is processed in the context of said transactional relationship and/or capacity.
  • Controller: the natural or legal person, public authority, agency or other entity that, alone or jointly with others, determines the purposes and manner of processing personal data, when the purposes and manner of such processing are determined by Union law or the law of a Member State. The controller or the specific criteria for his appointment may be provided for by Union law or the law of a Member State.

Processing Manager


16 Amarousiou Chalandriou, Maroussi, 151 25, T.: 2160043700, E.:, W.:

Categories of personal data

The basic personal data that may be collected and/or processed by IXION S.M.S.A. are the following:

  • Name.
  • VAT number and Tax office.
  • Landline and Mobile phone.
  • E-mail
  • Address.
  • Recording data of conversations and communications (eg telephone, live, electronic) after your prior notification, in accordance with the legal requirements.
  • Contact details (mainly landline and mobile phone and email for corporate use).

In some of the following cases, IXION S.M.S.A. may collect and/or process some secondary personal data:

  • To create a user account in the PlugQ Application.
  • To register the subject in the various information mechanisms, regarding offers, discounts, new programs, corporate news of IXION S.M.S.A.. The specific mechanisms can be either electronic messages (E-Newsletter) or text messages ( SMS), or Instant messaging through related services (e.g. Viber, Push Up Notifications from PlugQ Application.).
  • For the safeguarding of our other legal interests and the general protection of natural and legal persons and goods.

The secondary personal data in question are as follows:

  • Email.
  • Username.
  • Password.
  • Profession.
  • Website Cookies.
  • Landline and Mobile phone.
  • Geolocation.
  • Data from the use of the Bank’s electronic and/or digital products and services (e.g., cookie identifiers, Internet Protocol addresses (IP Addresses), location data (Geolocation) and/or other online identifiers.
  • Image data from the video recording systems in the physical areas of IXION S.M.S.A., where there are the relevant legal markings.

Purpose of processing and legal basis

IXION S.M.S.A. may process part or all of the data sent by visitors/users for legal reasons (which are analyzed in more detail below), statistical reasons but also for reasons of improving its services.

Legitimate interests of the controller or third parties, as the case may be and when the legal basis for processing is the legitimate interest.

The processing of your personal data is necessary to fulfill the following purposes. Unless otherwise specified at the time of collection of personal data, the legal basis for its processing is one of the following. The processing is necessary for the execution of the contractual relationship with you (Article 6 (1) (b) of the General Regulation) and more specifically IXION S.M.S.A. AE manages personal data mainly for the following reasons:

  • For the identification of the subject, both at the pre-contractual stage and at the stage of the contractual relationship and agreement.
  • To comply with the mutual obligations legally arising from the contractual relationship with the subject.
  • For the procedures for the proper observance of contractual commitments and maintaining communication with the subject.
  • To comply with the legal obligations of both contracting parties.
  • For the safeguarding of the basic legal interests and the general protection of natural and legal persons and goods.
  • To count the energy consumed by customers.
  • For the correct pricing of services provided to customers.
  • To comply with the obligations towards the energy carrier and distributor as defined in the relevant legal framework.
  • For the assessment of any credit risk that IXION S.M.S.A. is asked to undertake. through the contractual relationship with the subject.
  • To monitor the evolution of formal obligations, either of a financial nature (debts), or of another subjective-qualitative nature and, by extension, limiting the possibility of the customer defaulting on these obligations.
  • To improve the services provided through customer satisfaction surveys.

In addition to the above purposes, IXION S.M.S.A. may process personal data for the following purposes:

  • To provide after-sales services.
  • To find and serve potential customers.
  • To promote services in order to attract new customers.

To comply with obligations imposed by law, such as for example the publication of acts and details of the anonymous company (including details of natural persons, such as shareholders, members of the Board of Directors or executives of IXION S.M.S.A.).

Additional Legal Basis of Processing

IXION S.M.S.A., in addition to the above, may also collect your personal data, as long as any of the following conditions are met:

The processing is necessary for the purposes of the legal interests pursued by IXION S.M.S.A. (Article 6 (1) (f) of the General Regulation). At this point we should emphasize that IXION S.M.S.A. restricts the use of this website only to adults over 18 years of age. Furthermore, the intention of IXION S.M.S.A. is not to collect personal data of minors and legally incompetent adults who may have access to its website, in violation of the above. However, since this cannot be ensured/confirmed by IXION S.M.S.A., any minor users or legally incompetent adults of the website who transmit, through it, their personal data to IXION S.M.S.A., are required and expected to have obtained the consent of their guardians or their possible guardians.

Your express consent has been given for the processing of personal data (Article 6 (1) (a) of the General Regulation).

Period of storage of personal data

IXION S.M.S.A. maintains the personal data of the subjects according to the following criteria:

  • For that period of time for which applicable law requires or permits us to retain your data, or for a longer period, so that we fulfill our obligations to tax, administrative or other supervisory authorities.
  • For the entire period during which the subject remains a customer or maintains some other transactional and/or contractual relationship with IXION S.M.S.A..
  • In the event of termination of any kind of transactional relationship of the subject with IXION S.M.S.A., the personal data is kept on the basis of IXION S.M.S.A. for an additional five (5) years from the termination of the contractual relationship of the above parties. IXION S.M.S.A. may retain personal data of subjects even after five (5) years from the end of the contractual relationship between them, in case there is a legitimate interest for the former. For example, in the event that legal proceedings against IXION S.M.S.A. are in progress. or of any other authorized and connected company, which directly or indirectly concerns the subject. Thus, the said time of keeping your personal data will be extended until the issuance of the irrevocable court decision.

Recipients or categories of recipients of personal data (if any)

IXION S.M.S.A. may transmit personal data only to authorized third parties that are authorized to receive personal data of subjects (customers, partners, shareholders, etc.) for specific uses, to government authorities, law enforcement agencies (regarding the provision of necessary personal data that derive from our basic contractual relationship with the subject, e.g. sending energy consumption measurement etc.). Indicatively, these authorities may be the following:

  • RAE (Energy Regulatory Authority).
  • Ministry of Environment and Energy
  • Register of Infrastructures and E-Mobility Market Bodies (M.Y.F.A.H.)
  • Consumer Advocate.
  • Personal Data Protection Authority.
  • Partners of IXION S.M.S.A. (such as, indicatively and not limited to, partners, subcontractors, banks, insurance companies, auditing companies, collection companies, law firms and legal advisors, etc., for the purpose of carrying out subcontracting contracts, carrying out banking transactions, audits of share transfer deeds by a sworn auditor, product promotion or market research companies, financial institutions, companies such as the Teiresias company, in order to check the credit of a subject, etc.).

At this point let us make it clear that IXION S.M.S.A. for any reason without the consent of the subjects (users, customers, partners, shareholders, etc.) does not disclose, make public, transmit, or make available for sale their personal data, to others unauthorized or non-compliant with the European Legislation on the protection of personal data natural and/or legal persons, in addition to the above possible recipients.

Your rights

In the context of the collection and processing of personal data concerning you, you have a number of rights based on the provisions of the legislative framework on personal data protection. More specifically, you have the right to be informed about the processing of your personal data, the right to access your data, the right to rectification, the right to delete your data after consulting with us to investigate whether the appropriate conditions are met, the right to portability of your data, the right to restrict the processing of your data, the right to object to the processing of your data as well as the right to object in automated decision making.

You can ask us to satisfy any of your rights by completing and sending the form you will find here, or to the Commercial Department of IXION S.M.S.A., 16 Amarousiou-Chalandriou Street, P.O. 151 25, Maroussi, or by e-mail at

IXION S.M.S.A. undertakes to respond to your requests within one (1) month of their submission. However, in cases where the satisfaction of your requests becomes impossible for IXION S.M.S.A. , we will notify you reasonably of our relative inability, as well as the expected date of response to your request, which will not exceed a total of ninety (90) days from the initial submission of your request.

If you have exercised any or all of your rights and you still feel that your concerns about how we use your personal data have not been satisfactorily addressed by us, you have the right to lodge a complaint with us. You also have the right to subsequently submit a complaint to the Personal Data Protection Authority (PDPA), Kifisias 1-3, P.O. 115 23, Athens. On the Authority’s relevant website you will find information on how to submit complaints (

Various Comments (GDPR personal data requests)

Each interested party may exercise their basic rights regarding the processing of their personal data by using the following forms. The relevant personal data management forms are sent together with a proof of identity (e.g. social security number) to

Here is the relevant form for sending a request for the management of your personal data (GDPR).

In order to exercise your rights (information, access, correction, deletion, limitation of explanation, portability, objection, limitation of automated decision-making), click here and download the relevant application.

Use of Cookies

Definition of Cookies

Cookies are small text files containing information that are stored in your computer’s browser when you browse the website of IXION S.M.S.A. and can be removed at any time. We use cookies for the best possible operation of the website, your correct browsing, connection and movement on the pages as well as for the provision of advertising content based on your interests and needs. We also use cookies to analyze how visitors use, how they browse or if they encounter a problem in order to fix it, as well as to improve the structure and content of our website.

Strictly Necessary Cookies

Strictly necessary cookies are essential for the proper functioning of the website, allow you to browse and use its functions, such as access to secure areas. These cookies do not recognize your individual identity. They are technically necessary for the operation of the website and therefore you do not have the possibility to reject them.

Performance cookies

Performance cookies collect information about how visitors use the website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of our website.

Targeting / Advertising Cookies

Targeting and advertising cookies are used to deliver content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. They are usually placed to remember your visit to a website.

Security of your Data

In IXION S.M.S.A. we recognize the importance of protecting privacy and continuously review and improve measures to protect your personal data from unauthorized use, accidental loss, disclosure or destruction. Every employee of IXION S.M.S.A. who has access to the above information, uses it to exclusively serve the above purposes and is committed to safeguarding the confidentiality of the information and personal data it processes. Also, where an organization, company or external partner provides services to us or on our behalf that involve the processing of your personal data, we ensure that appropriate protection measures (technical and organizational measures) are applied and that the data is processed in accordance with the specified way. These professional organizations cannot process your data for their own purposes, and are contractually bound to maintain confidentiality and data protection in accordance with the national legislation on personal data protection and the General Data Protection Regulation ( GDPR).

IXION S.M.S.A. shares your concern about your personal data. For any information, you can contact us at the email address of the Data Protection Officer (DPO) of IXION S.M.S.A.

Security of electronic transactions and payments

IXION S.M.S.A. accepts Visa and MasterCard credit cards for its customers’ transactions. At this point it is important to emphasize that IXION S.M.S.A. uses the SSL protocol on its websites, with 256-bit encryption, for secure online commercial transactions. This encrypts all of your personal information, including your credit card number, name and address, so that it cannot be read or changed in transit over the Internet.

Latest update of terms of use and personal data protection policy.


May 15, 2023

Αμαρουσίου-Χαλανδρίου 16
151 25 Μαρούσι, Αθήνα
Τ. +30 216 004 3700